Miscommunication

I work sometimes at a little kids store that does hand painted personalized items for kids. This includes writing names and drawing designs on items such as backpacks or plastic containers plus many many other items. The customer fills out the form for the artwork and leaves it with us and usually picks up their item the next day. It is imperative that the information on the form be direct and specific. In the first few months the store was opened, things were going well and customers were happy. Until one day when the customer's idea of what they meant was different from our view. This caused an unhappy customer which we re-did the item for but this also taught us a lesson. We learned we needed to be more precise in the way we filled out the order forms and we also decided to add a signature at the bottom of the forms. This signature is where the customer would "sign off" on that we were both in agreement of what the end product would look like. This would mean that if the customer came to pick up the product and did not like it how it turned out we would not be held responsible. So now we can avoid the miscommunication between our customers by going over what the product will look like and having them sign saying they understand and agree. This helps with our overall customer satisfaction which is our number one priority!