Miscommunication

I work sometimes at a little kids store that does hand painted personalized items for kids. This includes writing names and drawing designs on items such as backpacks or plastic containers plus many many other items. The customer fills out the form for the artwork and leaves it with us and usually picks up their item the next day. It is imperative that the information on the form be direct and specific. In the first few months the store was opened, things were going well and customers were happy. Until one day when the customer's idea of what they meant was different from our view. This caused an unhappy customer which we re-did the item for but this also taught us a lesson. We learned we needed to be more precise in the way we filled out the order forms and we also decided to add a signature at the bottom of the forms. This signature is where the customer would "sign off" on that we were both in agreement of what the end product would look like. This would mean that if the customer came to pick up the product and did not like it how it turned out we would not be held responsible. So now we can avoid the miscommunication between our customers by going over what the product will look like and having them sign saying they understand and agree. This helps with our overall customer satisfaction which is our number one priority!

Interview Reflection

Was I nervous? Yes, even though it was not a "real" interview it still makes me nervous. I'm not great on having to "sell" myself so anything like an interview is not my favorite. I did my best to act calm and focus on the questions being asked while trying to relax. I feel I did well with my answers to the questions asked. One question threw me that I just couldn't come up with an answer for right away, but that just shows me I needed to prepare a little more for it. If I could do the interview again I would prepare a little more for it so I could more thorough with my answers. I was able to see where I can improve with my interviewing, so that I can do better the next time!

Presentations

I thoroughly enjoyed the presentations this week and the opportunity to get to know my classmates better. My 3 favorite were Kate, Jan, and Jess. Kate did a great job explaining how to make lemon bars and I'm not gonna lie they were probably the best lemon bars I've ever had! That will definitely be our next dessert made when my roommates and I have a "family" dinner! Jan's was very interesting because I have always wanted to travel abroad and unfortunately will not before I graduate, but I loved learning about it. Italy is one of the places I have always wanted to visit and that caught my interest as well. I also loved Jess' presentation on dark chocolate!! It's good to know that my dark chocolate and red wine are good for me! Everyone did a great job but those were favorite!